DATA PROTECTION NOTICE FOR CUSTOMERS

 

This Data Protection Notice (“Notice”) sets out the basis which Walk the Talk Consultancy Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes. 

PERSONAL DATA  

  • As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and

“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. 

  • Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, email address.
  • Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

 

OUR DATA PRIVACY COMMITMENT

 

Our mission is to make privacy and security available to people and businesses. This Data Protection Notice and Cookie Notice  (“Notice”) is intended to assist you in understanding Walk the Talk’s data collection and handling practices and in making informed decisions and exercising your data privacy rights under applicable law.

 

DATA THAT YOU PROVIDE TO US

 

  • Registration information. When you register for our services, you submit some non-encrypted identification and contact data (such as your email address, name, job title or position, social media profile). The data that we request at the time of registration is necessary for the provision of our services.


  • File request information. Before you download a requested file, you may be asked for your email address for verification purposes. The email you use for verification will be logged. We will also notify you regarding your successful download request.

 

  • Other information. You may decide to share further information, including personal data, with us when you contact our team, submit forms on our website or otherwise communicate with us. 

 

  • Information that we collect about you on our website- When you visit our website, we and our partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal data, information about devices and networks you utilise to access our website, and other information regarding your interactions with our website. For detailed information about the use of cookies in the website, please read and review our Cookie Policy.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

  • We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).


  • We may collect and use your personal data for any or all of the following purposes:
  1. to manage and provide you access to the site, we process your Cookie, Device and Web Analytics Data 
  2. performing obligations in the course of or in connection with our provision of our service offerings requested by you, newsletters in which you have expressed an interest;
  3. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; and
  4. transmitting to any unaffiliated third parties including our third party service providers and agents, whether in Singapore or abroad, for the aforementioned purposes.
  • We may disclose your personal data:
    • where such disclosure is required for performing obligations in the course of or in connection with our provision of the services requested by you; or
    • to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
  • The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

 

WITHDRAWING YOUR CONSENT 

 

  • The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing to our Data Protection Officer at the contact details provided below or following the Opt-Out or unsubscribe instruction contained in the body of any marketing electronic communication from us.

 

  • Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within seven (7) business days of receiving it. 

 

  • Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

ACCESS TO AND CORRECTION OF PERSONAL DATA

 

  • If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 

 

  • We will respond to your request as soon as reasonably possible. In general, our response will be within seven (7) business days. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

 

  • To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, and security review and testing performed regularly. 
  • You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

ACCURACY OF PERSONAL DATA

  • We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA 

  • We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

 

  • We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

  • We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

    COOKIE NOTICE – AUTOMATIC DATA COLLECTION

    We may use cookies and similar technologies on our Site and our cookie preference center allows you to restrict our use of cookies other than Required Cookies.

    What is a Cookie

    A cookie is a small text file that a website stores on your personal computer, telephone or any other device, with information about your navigation on that website. Cookies serve various purposes such as allowing you to navigate between pages efficiently, remembering your preferences, analyzing the use of our Site, generally improving the user experience, and ensuring that the advertisements you see online are more relevant to you and your interests. A cookie contains the name of the server it came from, the expiry of the cookie, a value – usually a randomly generated unique number as well as other data relating to your use of our Site. Depending on the applicable data protection law such information and data may qualify as personal information.

    Cookies Used by Us

    (i) How We Use Cookies

    We use session cookies, which are temporary cookies that are erased from your device’s memory when you close your Internet browser or turn your computer off, and persistent cookies, which are stored on your device until they expire, unless you delete them before that time. We group cookies on our site into three categories.

    Required cookies: These cookies are necessary to enable the basic features of this Site to function, such as identifying you as a valid user, ensuring that no one else can sign on simultaneously with your account from another computer and helping us serve you better based on your registration preferences. These cookies may also be used to remember and honor your cookie preferences via our cookie preference center.
    Functional cookies: These cookies allow us to analyze your use of the Site to evaluate and improve our performance. They may also be used to provide a better customer experience on this Site. For example, providing us information about how our Site is used and helping us facilitate any promotions or surveys that we provide.
    Advertising cookies: These cookies may be used to share data with advertisers so that the ads you see on our Site or on third party websites are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our Site.

    (ii) Type of Cookies We Use

    Details on the cookies used on our Site are provided in the cookie preference center available via the link “Cookie Preferences” on the button of our Site. Please click on “Detailed Settings” in the sections on functional cookies and advertising cookies.

    Consent Requirements

    Depending on the applicable data protection law, we may only place and use functional cookies and advertising cookies if you have given your consent via our cookie banner. Our cookie preference center on our Site allows you to make further choices and/or withdraw a consent regarding our use of cookies (with the exception of Required Cookies).

    Performance Tracking via Similar Tracking Technologies

    We sometimes use performance tracking technologies, such as web beacons, pixel and tags, within our marketing emails or within advertisements displayed on our Site or third party websites. These performance tracking technologies may be provided by us or by third parties and they help us to track whether an email recipient has completed an event, such as signing up for a free trial for example, or a user has clicked on advertisement. Further information on the performance tracking technologies used in our marketing emails and on our Site or third party websites are available via the link “Cookie Preferences” on the button of our Site. Please click on “Detailed Settings” in the sections on functional cookies and advertising cookies.

    Managing Your Cookie Preferences

    (i) Cookie Preference Center

    Our cookie preference center on our Site allows you to make choices regarding our use of cookies (with the exception of Required Cookies). If you use our cookie preference center on a mobile device, we process your device’s advertising identifier to honor your choices via our cookie preference center. If you make choices in our cookie preference center for cookies (e.g., if you reject a certain cookie), persistent cookies will be set by the ad networks listed in our cookie preference center to honor your preferences.

    If you clear your cookies in your browser settings, this will remove all cookies including the opt-out cookies set to honor your choices made in our cookie preference center. You will need to re-access the cookie preference center to reset your preferences. Additionally, if you are located in the EEA or Brazil, you will also be presented with the cookie banner on the Site to re-consent to cookies where required.

    (ii) Do Not Track

    We currently do not respond to “Do Not Track” signals from your browser. Our use of tracking technologies may instead be controlled through our cookie preference center.

    (iii) Disabling and Preventing Further Use of Cookies

    In addition to restricting cookies in our cookie preference center, you may restrict, block or delete the cookies from this Site at any time by changing the configuration of your browser. You can find out how to do this, and find more information on cookies, at https://www.allaboutcookies.org/. In addition, while each browser has different settings and configurations, cookies settings can typically be adjusted in the “Preferences” or “Tools” menu of your browser. Your browser’s “Help” menu may provide additional information. Note, however, that deleting or blocking Required Cookies will cause the Site to not function properly.

DATA PROTECTION OFFICER

 

  • You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: 

 

Name of DPO: Aish Prasad

Contact No.:+ 65 9 3 5 8 6 9 7 one

Email Address: dpo@walkthetalk.eco

 

EFFECT OF NOTICE AND CHANGES TO NOTICE

 

  • This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.


  • We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. 

 

Effective date : 15/10/2024
Last updated : 15/10/2024